Which product do you need help with?
Some of the popular FAQ's
To cancel your order please email us at email@example.com or call us at+91 84484 44129.
Once the order is shipped cannot be cancelled.
- Products purchased from unauthorised resellers
- Products damaged from improper handling and usage
Lost or stolen products
- Products purchased over 12 months ago
- Non quality related issue
- Free products
- Accidental damage
- Intentional physical damage
- Manufacturing defects in materials and workmanship of the product. This warranty applies when the product is used under normal conditions and the purpose for which the product was designed.
- This limited warranty is only valid in India, and the product is not eligible for any international warranty service. To the fullest extent permitted by law, warranty service may only be performed by Irusu.
- Irusu may conduct diagnostic tests on customers‘ products to identify the causes of failures/defects.
- Irusu will determine whether a product is “Out of Warranty” at the company’s discretion according to the standards listed below. Repair of “Out of Warranty” products shall be separately quoted by Irusu service center and respective service shall be provided upon service fee payment.
- Violations against warranty, including but not limited to customer induced damage, such as self-repairs, exposure to water, damage caused by misuse, alternation, failure to comply with product manual, and so on
- Invalid warranty
- Expired warranty
- Warranty does not cover natural wear & tear, usage under extreme conditions, damage due to improper care (accident, misuse or negligence) and damage caused by acts of god such as floods, fires or earthquakes.
- If any damage occurs in/on outer surface of the product, including but not limited to cracks, dents or scratches on the exterior cases, screens, camera lenses, buttons and other attachments.
Please Follow the link below to claim your warranty
QR Code needs to be scanned by user in order to synchronize your mobile with the VR Headset